Job Title: Travel Consultant 

Job Purpose:

To support the growth of Cozmo Travel’s retail sales and market presence by effectively promoting and executing daily sales activities and delivering exceptional customer service. 

Key Responsibilities:

Sales Execution

• Proactively promote Cozmo Travel’s products and services to walk-in and potential customers.
• Achieve or exceed individual and branch sales targets through effective selling techniques.
• Identify customer needs and recommend suitable travel solutions to maximize sales opportunities.

Customer Service

• Deliver exceptional customer service by handling inquiries, bookings, and complaints professionally and efficiently.
• Ensure seamless customer experience by providing accurate information and timely follow-ups.
• Build and maintain strong relationships with customers to encourage repeat business and referrals.

Operational Efficiency

• Execute daily sales and service operations in line with company policies and procedures.
• Maintain accurate records of transactions, bookings, and customer interactions.
• Coordinate with internal departments to ensure smooth processing of travel arrangements.

Market Awareness

• Stay updated on travel trends, competitor offerings, and promotional campaigns.
• Provide feedback to management on customer preferences and market demands.

Team Collaboration

• Work closely with team members to achieve branch goals and ensure consistent service delivery.
• Participate in training sessions and team meetings to enhance product knowledge and skills.

Compliance and Reporting

• Adhere to company standards, legal regulations, and industry best practices.
• Prepare and submit regular sales reports and performance updates to management.

Operational excellence

• Follow established processes and procedures to streamline workflow and optimize efficiency in day-to-day operations. Maintain accurate records of client interactions, bookings and payments.
• Collaborate with team members to coordinate travel arrangements and resolve operational issues promptly.
• Move to any branch/department and perform any other duties as instructed by the Management based on business requirements.

Dimensions:

Personal Qualities:

• Demonstrate excellent communication and interpersonal skills.
• Understand sales and negotiation skills, with a passion for building relationships and delivering exceptional customer experiences.
• Display a genuine passion for travel.
• Fluent in Arabic, English and French

Education:

• Associate degree/Bac+2.
• Specialization in Travel and Tourism is an advantage.
• IATA certification.

Experience:

• 3+ years of work experience in a Travel Industry.
• Previous experience working as a Retail Travel Consultant or in a similar role with a travel company/agency.
• Proficiency in travel booking systems GDS (Galileo/Sabre/Amadeus) is a must.