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Cargo Operations Manager

Date:  21 Aug 2026

Cargo Operations Manager

Company:  Cargo Operations

Area of Responsibility

• Freight Centre All Terminals

Purpose of the Job

The purpose of this role is to ensure smooth running of all SAS cargo Terminals on a 24/7 basis, to ensure that all transshipment cargo is processed, flights are closed and cargo delivered to aircraft for loading in agreed time frames, to be responsible for all staff that are on duty and deploy resources where needed to ensure smooth cargo operation and to ensure SAS cargo delivers on SLA’s as agreed with airline customers.

Key Responsibilities

• To manage the day to day cargo operation at the SAS cargo facility and all operational staff on duty.
    • To ensure that all warehouse functions are performed - Pallet building, import breakdown and correct racking of import /export cargo, storing of special cargoes in line with customer guidelines.
      • To ensure special cargoes are handled within IATA and our customer standards (DG/HUM/AVI/PER etc) and health and Safety requirements for these cargoes are adhered to.
        • To ensure airlines SLAs are met – MCTs/Cargo Close out times/any special handling requirements.
          • To ensure operational staff are manifesting and closing flights out as laid out within agreed time frame.
            • To ensure Load Control are advised of cargo figures by cargo ops staff within agreed time frame.
              • To ensure cargo has left the cargo facility in good time to be loaded on to aircraft.
                • To work with cargo quality team in ensuring all customer issues are dealt with and special instructions as issued by the customer are performed.
                  • To identify problem areas in cargo operation and take corrective action to prevent major disruption to cargo operation.
                    • Any other duties as instructed by your line manager.

                      Key Responsibilities Continued

                      Principal Accountabilities
                      • To ensure all SLAs are met.
                      • To manage all staff on duty while on shift and be responsible for their actions.
                      • To ensure cargo delivered to aircraft in a timely manner so as to avoid delay to depart of flight.
                      • To ensure all staff use equipment in a safe and professional manor
                      • To liaise with Airlines on specific requirements 
                      • Responsible for all Terminal 1 operations and staff within this area

                      Note  The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.
                       

                      Key Responsibilities Continued

                      Key Responsibilities Continued

                      Qualifications

                      • PC literate “ word/excel/power point
                        • Able to work under pressure and deliver on set deadlines
                          • Educated to a graduate level.

                          Experience

                          • Minimum 8 years experience within cargo operations
                          • Minimum 4 years experience at a supervisory level
                          • Minimum 4 years experience in handling of special cargoes – VAL/DGR/AVI /HUM/PES/PER etc
                          • Experienced in freighter and wide bodied aircraft operations – pallet building/load planning etc

                          Experience Continued

                          Skills

                          Communications Skills (listening, verbal, written)
                          Knowledge
                          Critical Thinking
                          Systems Evaluation
                          Problem-Solving/Reasoning/Creativity
                          Computer/Technical Literacy
                          Judgment and Decision Making
                          Planning/Organizing
                          Teamwork

                          Competencies

                          Analytical Thinking
                          Customer Orientation
                          Proactive
                          Accountability
                          TeamWork
                          Effective Communication
                          Leadership
                          Consistency
                          Problem Solving & Decision Making

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