Job Purpose

To support the day-to-day Staff Travel function by processing and coordinating staff travel bookings and related benefits in accordance with Company policies, staff entitlements, and established procedures.

Key Result Responsibilities

• Process Airline Ticketing & Reservation requests for Staff Travel purposes in line with Staff Travel Policy. 
• Liaise with travel agencies and hotel suppliers to get all flight bookings & hotel bookings processed for staff duty travel requirements. 
• Makes and communicates all arrangements and reservations as requested, verifying that travel arrangements are within approved travel reasons and budget limits. 
• Maintains records on utilization of tickets & hotel bookings in an excel file until availability of system.  
• Verifies accuracy of data maintained on tickets issued and costs involved. 
• Maintain MYID partners refund report and liaise with the revenue department for the refund request. 
• Use GDS (Galileo), Internet, and vendor websites to research pricing and check the best options available for making bookings. 
• Ensures all necessary approvals are in place from respective Line Managers / HODs for duty travel requests a,nd expenses that exceed established limits. 
• Maintain required reports on all transactions processed for recruitment & duty travel purposes, expense summaries, and operational performance reports.

Key Result Responsibilities - Continued

• Coordinate with all relevant Air Arabia internal stakeholders, as required, when processing duty travel, annual tickets, and recruitment-related requests.
• Stay updated with the latest developments in the travel technology industry. Use AI-powered tools to improve productivity, research, communication, itinerary preparation, and data analysis.
• Monitor travel costs and identify opportunities to optimize expenses without compromising crew comfort or operational requirements.
• Maintain confidentiality of crew information and follow company security and data-protection procedures.
• Provide rotational support when required, particularly during operational disruptions.

Qualifications (Academic, training, languages)

• Minimum bachelor’s degree preferred, alternately a diploma or certificate in a related field combined with needed years of experience. 
• Knowledge of Ticketing systems such as Galileo, Sabre and Accelero reservation system is a must. 
• Basic knowledge of MS Excel to handle reports. 
• High attention to details, confidentiality, and ability to adhere to procedures and set measures are a must. 
• Excellent customer service skills; capable of interacting with seniors, and subordinates with professionalism. 
• Reliable self-initiative, takes ownership, and displays energy and enthusiasm.
• Very good organizing and time management skills; meets deadlines without compromising quality of outcome. 
• Fluent in English & Other languages required. 
• Proficient in Microsoft Excel & Data Analysis.

Work Experience

• 4+ years of work experience in Ticketing/Administrative related role. Preferably IATA certified.
• Previous experience in airline crew travel, corporate travel, travel operations, airline reservations, or a similar coordination role is preferred.