Job Purpose:
To provide exceptional holiday planning and travel consultation services by promoting and selling holiday packages, cruises, hotels, tours, and other leisure travel products of Cozmo Travel, collaborating with local vendors and agents.

 Key Responsibilities:
Sales & Business Development
• Promote and sell domestic and international holiday packages, cruises, hotels, tours, transfers, travel insurance, and other leisure travel products.
• Achieve or exceed individual sales and revenue targets through effective sales techniques and customer engagement.
• Identify customer needs and recommend customized travel packages to maximize sales opportunities
• Cross-sell and upsell value-added products and services to increase revenue.
• Convert enquiries into confirmed bookings through professional consultation and timely follow-up.  

Customer Service
• Provide personalized holiday recommendations based on customer preferences, budget, and travel requirements.
• Deliver exceptional customer service throughout the entire booking journey.
• Handle customer enquiries, amendments, cancellations, and complaints professionally and efficiently.
• Build long-term relationships with customers to encourage repeat business and referrals.
• Maintain regular communication with customers before, during, and after travel to ensure satisfaction. 

Booking & Reservation Management
• Prepare holiday quotations, itineraries, and travel proposals as per the clients need.
• Ensure all reservations and documentation comply with Cozmo Travel and supplier requirements.
• Coordinate with airlines, hotels, cruise operators, destination management companies (DMCs), and other travel partners to ensure smooth travel arrangements.
• Maintain accurate customer records and booking information in CRM and reservation systems. 

Product Knowledge & Market Awareness
• Stay updated on holiday destinations, cruise products, travel trends, supplier promotions, and industry developments
• Develop strong knowledge of seasonal offers, visa requirements, travel regulations and other promotions.
• Recommend suitable alternatives based on customer preferences and travel conditions.  

Team Collaboration
• Work closely with sub-agents and support departments to deliver seamless customer experiences.
• Share product knowledge, sales opportunities, and best practices with team members.