Job Purpose

Responsible to uplift agile delivery across multiple squads by coaching Scrum Masters, facilitating program-level agile practices, and resolving cross-squad impediments. Acts as the senior agile partner to Engineering Leads and Product Managers, ensuring a predictable flow of value from discovery to release. Champions continuous improvement, delivery transparency, and DORA-aligned maturity across ISA’s software engineering function.

Key Result Responsibilities

Multi-Squad Facilitation

• Own facilitation excellence across a cluster of squads, coaching junior Scrum Masters on ceremonies and practices.
• Run program-level cadences including cross-squad dependency reviews and release readiness checkpoints.
• Maintain program-level transparency on commitments, risks, and dependency chains.

Impediment Resolution

• Resolve cross-squad impediments, escalating to Engineering and Product leadership with clear options.
• Drive dependency management with Group programs, vendors, and peer delivery teams.
• Own program risk logs and mitigation plans.

Coaching & Agile Maturity

• Coach Scrum Masters and squads on Scrum, Kanban, and agile engineering practices.
• Partner with Tech Leads and Product Managers on flow, slicing, and delivery cadence.
• Champion DORA metrics and continuous improvement across the cluster.

Key Result Responsibilities-Continued

Metrics & Reporting

• Own delivery health reporting for the cluster, including throughput, predictability, and risk.
• Contribute cluster signals to the HoSE engineering scorecard.

Strategic Improvement

• Drive cluster-level improvement initiatives aligned with the 2026 engineering maturity roadmap.
• Represent agile delivery in cross-functional forums and HR/talent conversations.

People Management: 

• Provides direction, coaching and guidance to team members for their career and professional development.  
• Creates a conducive working environment to build and sustain a performance driven, engaged, and committed team.   
• Ensures people management responsibilities are handled effectively in line with company procedures.

Qualifications (Academic, training, languages)

• Bachelor’s degree in Computer Science, Engineering, Business, or related field. 
• Fluent in English Language
• Deep working knowledge of Scrum, Kanban, and scaling approaches used at ISA.
• Good understanding of modern software delivery practices (CI/CD, trunk-based, feature flags).
• Skilled at DORA metrics analysis and delivery-health diagnosis.
• Excellent facilitation, conflict-resolution, and negotiation skills.
• Strong coaching, mentoring, and servant-leadership practice.
• Effective stakeholder-management with senior business and engineering leaders.
• Data-literate, able to translate program metrics into actions.
• Demonstrates consistent uplift of agile maturity and delivery predictability.
• Fluent in English Language.

Work Experience

• With 8-10 years of experience in agile delivery with at least 2 years coaching other Scrum Masters or leading multi-squad programs.
• Advanced agile certification (PSM II, SAFe, Kanban) is preferred.
• Strong hands-on experience with Jira, Confluence, and program reporting.