Job Purpose

To assist the Baggage Team Leader in managing baggage handling operations during assigned shifts, ensuring smooth workflows and compliance with airline, airport authority, and company standards. The Senior Baggage Agent supports the team in executing baggage sorting, reconciliation, and delivery processes while upholding safety and operational excellence.

Key Result Responsibilities

• Assist the Baggage Team Leader in supervising baggage sorting, arrival, and transfer processes.
• Conduct team briefings to communicate airline-specific baggage handling standards, aircraft stand assignments, baggage tag scanning procedures, and hazardous goods handling protocols.
• Verify the physical count of joining bags against the Baggage Reconciling System (BRS) at check-in closure to ensure accuracy.
• Ensure the baggage reconciliation of loaded baggage with boarded passenger and report a discrepancy as per the airline requirements.
• Liaise with customer airline and lost and found for rush baggage if any,
• Oversee the completion of container sheets, ensuring all relevant details are documented and dispatched promptly.
• Monitor baggage sorting to prevent errors and ensure proper stacking of baggage on BHE (Baggage Handling Equipment).
• Check the serviceability of BHE units and ensure they are free from FOD (Foreign Object Debris).
• Coordinate the delivery and collection of empty BHE units from storage areas and ramps.
• Report defective units to the Baggage Team Leader and follow repair procedures.
• Ensure all equipment and workspaces are clean, tidy, and stored appropriately.
• Conduct regular checks of Lost and Found baggage storage and LZ baggage rooms to enhance reconciliation efforts and minimize claims.
• Frequently inspect areas around baggage belts to identify and address fallen or misplaced items.
• Communicate with Ramp and Load Control teams to address issues affecting the loading/unloading process and “weight and balance.”

Key Result Responsibilities - Continued

• Ensure all reporting forms and trip files are completed accurately and submitted on time.

• Enforce adherence to safety standards and regulations among team members during shift operations.
• Monitor the handling of dangerous goods to ensure compliance with airline and regulatory requirements.
• Liaise with the Baggage Team Leader to address additional manpower requirements or equipment needs.
• Identifying and reporting all occurrences, hazards, operational irregularities, unsafe conditions or practices in a timely manner and be familiar with company SMS policies and responsibilities.

Qualifications (Academic, training, languages)

• High school diploma or equivalent or Minimum of 2 years of experience in baggage handling or related airport operations.
• Certifications in ground operations or baggage handling are advantageous.
• Willingness to work flexible shifts, including weekends and holidays.
• Physical fitness and the ability to handle with loads in various weather conditions

Work Experience

• Minimum of 2 years of experience in baggage handling or related airport operations or High school diploma or equivalent. 
• Proficient in baggage reconciliation systems and airline handling standards.